Do you have a complaint or are you dissatisfied with your treatment or our services? Then we would like to hear from you. We believe it is important that complaints are handled carefully, transparently and accessibly. Complaints help us to continue improving our care.
We advise you to first discuss your complaint with your treating physician or the employee concerned. Often, an explanation or conversation can already provide clarity.
If you cannot resolve the issue together or if you wish to submit your complaint formally, you can send your complaint by e-mail to: klachten@gooimeerclinics.com
You will receive confirmation of receipt within five working days. The complaints officer will handle your complaint. You will receive a substantive response within six weeks. If necessary, this period may be extended once by a maximum of four weeks. You will be informed of this in good time.
If your complaint is not resolved to your satisfaction, you can submit it to the independent General Healthcare Disputes Committee: www.degeschillencommissiezorg.nl
The disputes committee will issue a binding decision.
We handle complaints confidentially and in accordance with applicable privacy legislation.