Do you have a complaint or are you dissatisfied with your treatment or our services? Then we would like to hear from you. We believe it is important that complaints are handled carefully, transparently and accessibly. Complaints help us to continue improving our care.
We advise you to first discuss your complaint with your treating physician or the employee concerned. Often, an explanation or conversation can already provide clarity.
If you cannot resolve the issue together or if you wish to submit your complaint formally, you can send your complaint by e-mail to: [email protected]
You will receive confirmation of receipt within five working days. The complaints officer will handle your complaint. You will receive a substantive response within six weeks. If necessary, this period may be extended once by a maximum of four weeks. You will be informed of this in good time.
If your complaint is not resolved to your satisfaction, you can submit it to the independent General Healthcare Disputes Committee: www.degeschillencommissiezorg.nl
The disputes committee will issue a binding decision.
We handle complaints confidentially and in accordance with applicable privacy legislation.
At Gooimeer Clinics, we take the time to give you our full attention — which is why, during our start-up phase, we primarily work via email and the contact form. This allows us to carefully review your request and help you more efficiently and effectively than through back-and-forth phone calls.
Would you like to schedule a consultation? We kindly ask you to always complete the contact form below. For general inquiries, you can also email us at [email protected].
Telephone contact is intentionally limited. If you are unable to reach us right away, we kindly ask you to send an email or complete the form — we will get back to you as soon as possible.