EN — Gooimeer Clinics General Terms & Conditions (web + full version)

Company details

Plastische Chirurgie Almere B.V.
Trade name: Gooimeer Clinics
Chamber of Commerce (KvK) no.: 98210130
Registered address: Witgoudweg 51, 1362 JD Almere
Website: www.gooimeerclinics.com

Table of contents

These General Terms & Conditions are legally governing. A reader-friendly summary is shown on the website. The full version is always available as a PDF.

Part 1. General

1. Article 1 – Definitions and terms

2. Article 2 – Applicability

3. Article 3 – Formation of the treatment agreement

4. Article 4 – Termination of the treatment agreement

Part 2. Obligations of Gooimeer Clinics

5. Article 5 – Information

6. Article 6 – Care

7. Article 7 – Medical record

8. Article 8 – Confidentiality

9. Article 9 – Data for statistics or scientific research

10. Article 10 – Privacy

11. Article 11 – Duty of care for personal belongings

Part 3. Obligations of the client

12. Article 12 – Duty to provide information and cooperate

13. Article 13 – Payment

Part 4. Liability

14. Article 14 – Liability of Gooimeer Clinics

15. Article 15 – Liability of the client

Part 5. Dispute resolution

16. Article 16 – Complaints procedure

17. Article 17 – Applicable law and dispute resolution

Web version – General Terms & Conditions (summary)

This web version is a reader-friendly summary. The full and legally binding version is available as a PDF.

1. General

Who are we?
Gooimeer Clinics is the trade name of Plastische Chirurgie Almere B.V., based in Almere. We provide specialist plastic surgical care in accordance with applicable laws and regulations.

When do these terms apply?
These terms apply to all treatments and agreements between you and Gooimeer Clinics.

2. Formation of the treatment agreement

A treatment agreement is formed as soon as you instruct us to perform a medical treatment. You must be 18 years or older.

Before treatment, you will receive clear information about, among other things:

• the treatment and expected outcome;

• possible risks and alternatives;

• costs and payment conditions;

• instructions before and after treatment;

• how to reach us in case of questions or complications.

3. Your rights and our duty of care

We act in accordance with the professional standard of a competent healthcare provider. This includes, among other things:

• careful medical treatment;

• use of safe and traceable medical devices;

• correct record keeping;

• respect for your privacy and confidentiality of your data.

4. Your obligations as a client

We ask you to:

• fully and truthfully inform us about your health;

• follow instructions before and after treatment;

• keep appointments and meet payment obligations.

5. Payment and cancellation

Fixed payment and cancellation conditions apply. If you cancel or reschedule a treatment, costs may be charged depending on the timing.

The full payment and cancellation policy is included in the PDF version.

6. Liability

Our treatments are obligations of effort, not obligations of result. This means we cannot guarantee a specific outcome.

Our liability is limited to the amount for which we are insured, insofar as permitted by law.

7. Complaints and disputes

Do you have a complaint? We would like to hear from you.

• You can first discuss your complaint with our internal complaints officer.

• If you cannot resolve it together, you can contact the Disputes Committee for Healthcare (Geschillencommissie Zorg Algemeen).

We act in accordance with the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).

The full General Terms & Conditions (version 1.0 – 6 January 2026) are available as a PDF at www.gooimeerclinics.com.

Web page – Complaints & Disputes

Do you have a complaint about your treatment or our services? We would like to hear from you. We consider it important to resolve complaints carefully, transparently, and in mutual consultation.

Step 1 – Internal complaints handling

You may discuss your complaint with your treating physician or submit it to our internal complaints officer. This officer is independent within the organisation and supports you in formulating and handling your complaint.

We aim to handle complaints as quickly as possible and no later than within 20 working days. If more time is needed, we will inform you.

Step 2 – External dispute procedure

If your complaint is not resolved to your satisfaction, you may submit it to the independent Disputes Committee for Healthcare (Geschillencommissie Zorg Algemeen). This committee handles disputes in accordance with the Wkkgz and issues a binding decision.

More information is available via: www.degeschillencommissiezorg.nl

Web page – Privacy statement (summary)

Gooimeer Clinics attaches great importance to protecting your personal data. We process your data carefully and in accordance with the General Data Protection Regulation (GDPR / AVG).

Which data do we process?

We only process personal data that is necessary for:

• providing medical care;

• maintaining a medical record;

• planning and performing appointments;

• financial administration;

• complying with legal obligations.

• 
  

Medical record

Your medical data is recorded in a medical file. This file is treated confidentially and is only accessed by healthcare professionals directly involved in your treatment.

Sharing data with third parties

Your data will not be shared with third parties unless:

• you have given explicit consent;

• it is necessary for your treatment;

• we are legally required to do so.

• 
  

Retention periods

Medical records are retained for at least 20 years, in accordance with legal retention obligations.

Your rights

You have the right to:

• access your data;

• supplement or correct your medical file;

• (under certain conditions) have your data deleted;

• object to certain processing activities.

• 
  

Contact

For privacy questions or to exercise your rights, please contact Gooimeer Clinics via www.gooimeerclinics.com.

This privacy statement is a summary. The full privacy statement is available via our website.

Full version – General Terms & Conditions

Part 1. General

Article 1 – Definitions and terms

In these General Terms & Conditions, the following definitions apply:

• Client: the person to whom the medical acts directly relate and who instructs that these acts be performed.

• Gooimeer Clinics: Plastische Chirurgie Almere B.V., trading under the name Gooimeer Clinics, established in (1362 JD) Almere at Witgoudweg 51, registered in the Trade Register under number 98210130, as well as the employees affiliated with Gooimeer Clinics, including (whether or not self-employed) doctors, consultants, and other healthcare providers.

• Treatment agreement: the agreement under which Gooimeer Clinics commits towards the client to perform medical acts.

• Medical acts: all acts, including examination and advice, that directly relate to the client and are aimed at improving the client’s health, including nursing and care, and creating the material conditions necessary for performing these acts.

• Specialist medical care: care designated by ministerial regulation and provided by a physician holding a legally recognised specialist title as referred to in Article 14 of the Individual Healthcare Professions Act (Wet BIG).

• Price: the costs of the treatment, including any additional costs.

• Disputes Committee: the Disputes Committee for Healthcare (Geschillencommissie Zorg Algemeen), Bordewijklaan 46, 2591 XR The Hague.

Article 2 – Applicability

1. These General Terms & Conditions apply to all treatment agreements between the client and Gooimeer Clinics. They also apply to all work performed by employees affiliated with Gooimeer Clinics.

2. Individual agreements between the client and Gooimeer Clinics take precedence where they explicitly deviate from these General Terms & Conditions.

3. Gooimeer Clinics may amend these General Terms & Conditions. Amended terms will be published in a timely manner on the Gooimeer Clinics website and will take effect at the announced time, or upon publication if no time is specified.

Article 3 – Formation of the treatment agreement

1. The treatment agreement is formed at the moment the client instructs Gooimeer Clinics to perform medical acts.

2. The agreement is entered into exclusively between the client and Gooimeer Clinics. Employees affiliated with Gooimeer Clinics are not a contractual party to the client.

3. To enter into the treatment agreement, the client must have reached the age of eighteen (18) years.

4. Before concluding the treatment agreement, Gooimeer Clinics informs the client carefully and in an understandable manner about, among other things:

   • the intake procedure;

   • the nature, purpose, and (intended) results of the treatment;

   • possible risks, consequences, and alternatives;

   • the price of the treatment and the method and deadlines of payment;

   • the time and place of the treatment;

   • the applicable reflection period;

   • instructions before and after treatment;

   • availability in case of complications, including outside regular working hours;

   • the applicability of these General Terms & Conditions.

5. During intake, the client provides the name and contact details of an emergency contact person. If this is not possible, the client’s general practitioner (GP) will be considered as such.

Article 4 – Termination of the treatment agreement

1. Gooimeer Clinics may terminate the treatment agreement only if there are compelling reasons, including improper behaviour by the client, failure to meet payment obligations, or other circumstances that make continuation reasonably impossible for Gooimeer Clinics.

2. The client may terminate the treatment agreement at any time. Cancellation or rescheduling of (part of) the treatment may involve costs, in accordance with Article 13.

Part 2. Obligations of Gooimeer Clinics

Article 5 – Information

1. Gooimeer Clinics informs the client in a clear and understandable manner about the intended examination, treatment, and developments relating to the client’s health condition.

2. At the client’s request, this information will be provided in writing.

Article 6 – Care

1. Gooimeer Clinics acts with the care of a competent healthcare provider and in accordance with applicable professional standards and guidelines.

2. Gooimeer Clinics uses only registered and traceable medicines, implants, and medical devices.

Article 7 – Medical record

1. Gooimeer Clinics keeps a medical record relating to the client’s treatment, in accordance with legal requirements.

2. The client has the right to inspect and receive a free copy of the record, subject to statutory exceptions.

Article 8 – Confidentiality

Gooimeer Clinics treats all client data as confidential and provides it to third parties only with the client’s consent or if legally required.

Article 9 – Data for statistics or scientific research

Data may be used without the client’s consent for statistics or scientific research, provided that legal conditions are met and the client’s privacy is sufficiently safeguarded.

Article 10 – Privacy

Gooimeer Clinics maintains a privacy policy that is available upon request and can be consulted via the website.

Article 11 – Duty of care for personal belongings

Gooimeer Clinics takes reasonable measures to prevent damage to or loss of the client’s belongings. The client remains responsible for their personal belongings.

Part 3. Obligations of the client

Article 12 – Duty to provide information and cooperate

The client provides all information reasonably necessary for proper performance of the treatment agreement and cooperates with the treatment.

Article 13 – Payment

1. The client owes the agreed price. Payment must be made in accordance with the deadlines set by Gooimeer Clinics.

2. If a treatment is cancelled or rescheduled, costs may be charged in accordance with Gooimeer Clinics’ cancellation policy.

Part 4. Liability

Article 14 – Liability of Gooimeer Clinics

1. Gooimeer Clinics’ obligations are obligations of effort and not obligations of result. Gooimeer Clinics cannot be held liable for not achieving an intended result.

2. Gooimeer Clinics’ liability is limited to the amount for which it is insured, insofar as legally permitted.

Article 15 – Liability of the client

The client is liable for damage suffered by Gooimeer Clinics as a result of the client’s failure to comply with obligations.

Part 5. Dispute resolution

Article 16 – Complaints procedure

Gooimeer Clinics has an internal complaints procedure. If a complaint is not resolved to the client’s satisfaction, the client may turn to the external complaints and disputes procedure via the Disputes Committee for Healthcare (Geschillencommissie Zorg Algemeen).

Article 17 – Applicable law and dispute resolution

1. Dutch law applies to the treatment agreement.

2. Disputes may be submitted to the Disputes Committee for Healthcare (Geschillencommissie Zorg Algemeen), or to the competent court if the committee is not competent.

Gooimeer Clinics General Terms & Conditions – version 1.0 | date: 6 January 2026